Other
Trial & subscription
What it's about
Every new household starts with a 30-day free trial – every module, every feature, no payment details. After that, it's your call: keep paying or carry on reading.
Why it's here
patchio funds itself through the subscription, not through adverts or selling your data. The trial gives you enough time to try it out in your real everyday life before you decide.
How it works
If the trial runs out without a subscription, patchio switches to read-only mode: you can still see everything – calendar, tasks, shopping list, finances – but you can't change or add anything any more. Nothing gets lost. You can start a subscription any time under Profile → Membership & billing, even months later.
Three and fourteen days after the trial ends, the household's admins each get one email about it. The first one comes with a one-off offer: one extra week of trial, no payment details, one tap. You'll find the card for it on the subscription page, as long as the trial has ended and the extension hasn't been used yet – each household gets exactly one. While you're there, feel free to tell us what was still missing – a link on the card takes you straight to the feedback form.
You manage, cancel or change an existing subscription in the Stripe customer portal, reached via Profile → Membership & billing → Manage subscription.
If you leave a household: The subscription belongs to the household and stays there. If you pay for it, it keeps being charged after you leave, so cancel it first if you don't want that. If you're the last person with a login, you can't leave while a subscription is running, because nobody could cancel it afterwards. Cancel the subscription and wait until the paid period has ended. That also applies if you've already cancelled: the subscription keeps running until then. If you don't want to wait, you can delete your account. The subscription then ends automatically, but you'll leave all your households. If you're the only admin with a login, you can't remove your own admin rights while a subscription is running. Make someone else an admin first.
If you delete your account: The subscription keeps running until the deletion is carried out after 30 days. If the household is deleted with you, the subscription ends that day straight away. No money is refunded automatically for the remaining period, which mainly affects yearly subscriptions. If you'd like to use the paid period, cancel first and delete your account afterwards. If the household continues with other people, its subscription only ends when the paid period runs out if the payment provider has the same email address as your account. The others get a notification about it and can then only read in the household until there's an active subscription again. If a different address is on file, the subscription keeps running and keeps being charged. If you pay for it yourself, cancel it before the deletion.
In practice
Say you set up a household and the 30 days went by without booking – everyday life got in the way. Three days later, an email arrives with the card for the extra week. You use it, finish setting up the parenting schedule during the extra days, and then take out the yearly subscription without any rush.