Delete account and data

1. Delete in the app

The app is shown in German by default; the labels below are given in German as they appear there.

1. In patchio, open your Profile and expand the Account & Sicherheit (account and security) section.
2. At the bottom you will find the Account löschen card with the button Account löschen… (delete account).
3. You see what happens in your households and tap Weiter (continue).
4. For the final confirmation, enter your password and type the word LÖSCHEN (or DELETE if the app is set to English).

A 30-day period follows. During that time you can stop the deletion at any time in the same profile section with Löschung zurücknehmen (undo deletion); your account then stays. After the 30 days your account is deleted permanently and cannot be restored. We send you an email when the deletion is scheduled and when it has been carried out.

2. Request deletion without the app

Send an email from the address you registered with patchio to datenschutz@patchio.de with the subject Delete account. We confirm receipt and delete your account within 30 days.

Only want to delete some data? You don't have to give up your account. You can delete events, tasks, entries, documents and photos yourself in the app at any time. If you want us to remove specific data for you, write to the same address with the subject Daten löschen (delete data) and tell us what it concerns.

3. What is deleted

• your access (login, email address, password)
• your profile: name, photo and phone number. If your household continues with other members, your profile there is anonymised to “Gelöschter Nutzer” (deleted user).
• households in which you are the last active member, including all entries and files stored in them
• your private entries and files, also in households that continue: private events, expenses, recurring payments, budgets, savings goals, accounts, contracts and income, as well as private tasks, loyalty cards, driving licence and private vehicles
• your health data, including data you shared in the household: emergency pass, medication, measurements and routines. Private health entries you created for a child are deleted too if nobody else can see them.
• your date of birth and its birthday entry in the calendar
• your own documents in the document vault
• the registration of your devices for push notifications
• your newsletter entry including delivery, open and click data
• your reports from the feedback area: before the deletion you choose whether they are anonymised or deleted as well; attached screenshots are deleted in both cases

4. What remains

• Content you shared with others in a household or group (for example shared events, contacts or lists) remains available to the other members. The information that you created it is removed.
• A group you founded ends with your account, and your group lists end with it. Tasks and lists other people created stay with them.
• Private entries that involve other people, for example an expense someone else paid or that you share.
• Invoice and payment data of a paid subscription is retained for the statutory tax and commercial retention periods (generally up to 10 years under sections 147 AO, 257 HGB), even after the account is deleted.
• Technical server logs of our processors are deleted according to their standard periods (usually 7 to 30 days).

5. Your subscription

A running subscription keeps running until the deletion is carried out. If a household is deleted together with your account, its subscription ends that day straight away and nothing more is charged. No money is refunded automatically for the remaining period, for example of a yearly subscription. If you'd like to use the paid period, cancel first and delete your account afterwards. For questions about the remaining period, write to us at datenschutz@patchio.de.

If you pay for a household that continues with other members, the subscription ends when the paid period runs out. The other members get a notification about it.

6. Privacy

Everything about how we process your data and about your rights is in the privacy policy.